“We realized by the second week of March it wasn’t going to be possible to offer many of our face-to-face meetings anymore,” said Bill Greer, president of recovery community SMART Recovery. “We’re scaling up very, very quickly [online] in response to the pandemic.”
If you’re one of the 59 million Americans covered by Medicare, new Covid-19 legislation has waived the long-standing restrictions on your use of telehealth services (for the duration of this public health emergency, that is). Health Insurance Portability and Accountability Act, or HIPAA, restrictions on the use of phones to conduct telehealth visits have been lifted, meaning you can have your appointments over apps like FaceTime and Skype. And crucially, you can now meet with providers like this regardless of the distance between your physical locations, which used to just be an option for patients in rural areas that were basically therapy deserts.
To those who are very understandably feeling an increased mental or emotional strain brought on by the changes and the uncertainty of this pandemic, it’s valid to want to talk to someone about it. Very few of us want to process this alone. And whether you’re looking to move your therapy sessions online or just trying to figure out how to start therapy at all, you may find a lower barrier to entry than you’d likely face in non-pandemic times.
Here’s how to find a therapist or migrate from traditional therapy sessions to virtual ones.
If you’re new to therapy, don’t be intimidated. It just got more accessible.
A lot of people who might not have previously felt a need for mental health services are now finding themselves unsure of how to deal with the increased anxiety, uncertainty, and isolation this pandemic has brought. And while the thought of the bureaucratic nightmare that so often defines the search for a new health care provider — especially a mental health care provider — can often be intimidating to take on, this present moment is actually a good one for finding low-threshold access to care. You won’t have to trek from office to office, or face steep copays, or be limited to clinicians licensed to practice in your state. Therapy is more available than ever, and at a better price, too.
First, let’s figure out how you’re going to pay for it. If you don’t have insurance (or even if you do), there are resources available to you at no cost. Consider looking into Federally Qualified Health Centers, community-based centers that offer care including mental health and substance use services. They’re authorized to provide telehealth services even if you’ve never been a patient at one before; they have to prioritize patients who live inside their service areas, so search for one in your neighborhood here. An HRSA spokesperson told Vox that they’re encouraging health centers to provide telehealth counseling and that they’ve heard from many that are working to do so.
The national crisis text line allows you to connect with a crisis counselor for free simply by texting CRISIS to 741741 (you can also go through Facebook Messenger). It’s staffed by volunteer social workers and clinicians who reply within minutes and are available 24/7. They told me that their volume of incoming texts has roughly doubled in the past three weeks, with more than three out of four texters saying they’re experiencing anxiety related to the pandemic, and stressed that their volunteers will do what they can to help you. “If it’s a crisis to you, it’s a crisis to us,” said Ashley Womble, the organization’s head of communications. “Our conversations usually last around 30 to 45 minutes — it’s longer than you’d think.”
If you have private health insurance, a number of providers like Aetna and Blue Cross Blue Shield are currently waiving copays for telehealth visits, including those not related to Covid-19 symptoms. States like California and Arizona have ordered all insurers to cover telehealth services, too, and changes in other states could be coming.
Once you’ve figured out payment, it’s time to start looking for a therapist. This can feel daunting, but you have plenty of tools at your fingertips. If you have health insurance, your insurer’s website is likely the best resource to find covered telemedicine providers. If that is not an option, the most reputable and widely used websites that connect you with mental health professionals include Teladoc, Amwell, MDLive, and Doctor on Demand. Therapy Brands offers a directory that’s searchable by both region and specialty, and Psychology Today has a therapist directory that can be handy when you’re looking at price comparisons.
You can also find a therapist through “fast therapy” apps like TalkSpace, which connects you to a licensed therapist through not just video chat, but texting, too. Out-of-pocket TalkSpace subscriptions start at $260 per month — which sounds like a lot up front, but it gets you unlimited text, video, and audio access to a therapist five days a week. For comparison, IRL therapy might cost $200 per month in insurance copays for one 45-minute session once a week.
Once you’ve scheduled your first appointment, keep in mind that if you try a few sessions and don’t feel comfortable, it doesn’t mean therapy isn’t for you — it might just mean that therapist isn’t for you. It’s normal to meet with a few different people before you find someone you gel with, which you can now do in your pajamas rather than having to slog to a bunch of different offices across town.
Use video chat or phone for your appointments, and warn the people you live with that you need privacy
Even therapists who haven’t previously used telehealth services are pivoting to them now. Rather than Skype or FaceTime, many are using platforms like Zoom, Doxy, or thera-LINK, which have the advantage of being HIPAA-compliant, meaning your personal data is secure. In the week of March 25, thera-LINK’s parent company Therapy Brands saw a more than 4,000 percent spike in telehealth use compared to the week before.
“There have obviously been lots of [recent] changes,” said therapist and thera-LINK co-founder Carol Park. “I’ve done telehealth for years, but I moved my practice 100 percent online starting March 16. It’s been really seamless.”
If you’re encouraging your therapist to take their practice online, you might suggest thera-LINK’s Clients Plus for those who have been working at small offices, those at slightly bigger practices could try TheraNest, and those working through large firms can look to ShareNote. Therapy Brands also offers instructional videos, webinars, and customer service chats to help patients and providers navigate the logistics of moving their mental health care online.
When it’s time for your digital appointment, see if you can find a private space to conduct it. If you don’t live alone, consider shoring up your therapy appointments with a few boundaries — asking people not to disturb you during that hour, and maybe that they play something in their headphones or go on a (social distancing) walk outside to give you the peace of mind of privacy. You’re treating these video sessions as respectfully as you would traditional sessions; your family or roommates should, too.